What's the difference between Handover and Fully Managed?
Handover ends when we give you the keys. The unit is sourced, furnished, photographed and listed — you take over and run it. Fully Managed never ends — we keep running the unit (guests, pricing, cleaning, maintenance, reporting) and you receive a monthly net dividend. Most investors who want passive income choose Fully Managed; most who want to learn the operation themselves choose Handover.
How long does it take to get my first unit live?
We guarantee unit delivery within 30 days of contracts signed. In practice, most units are listing-ready inside 21–25 days. If we miss the 30-day mark, your onboarding fee is fully refunded — no negotiation, no fine print.
Do I need to be UK-based?
No. We work with investors based outside the UK regularly. KYC is handled remotely, contracts are signed digitally, and Fully Managed Service means you never need to visit your unit if you don't want to. Many of our overseas investors visit once a year, simply because they want to.
What happens if my unit doesn't perform?
On Fully Managed, we operate to a 75% occupancy guarantee — if we miss in any given month, we top up the dividend to the agreed minimum. On Handover, you're running the unit yourself, so performance is in your hands — though we'll always coach you on pricing, photography and channel mix if you ask.
Can I switch between services later?
Yes — and many investors do. The most common move is Handover → Fully Managed once the novelty of running a short-let calendar wears off. Switching the other way is also possible. We don't charge a fee to move between tiers; we just align onboarding terms to the new model.
Who actually owns the property?
The landlord. We sign a 5-year head-lease with them — they retain ownership, get guaranteed monthly rent from us, and the unit comes back to them at the end of the term in better condition than they let it. You don't own the property either — what you own is the right to operate it (and the income that produces) for the lease term.
Is R2R legal?
Yes. R2R (Rent-to-Rent) is a legitimate, well-established UK property model. The landlord's freehold is unaffected; we sign a proper commercial head-lease that permits short-let sub-letting, and every unit we operate is compliant with local short-let rules, HMO regulations where applicable, and council licensing where required. We won't take on a unit that can't be operated legally.
What if I don't have any cash to start?
You'll need the onboarding fee (from £1,449) and a working float for the first month's rent and supplier deposits — typically £6–10k total for Handover, £8–12k for Fully Managed. We can introduce you to lenders we've worked with before if you want to finance part of it, but we won't sell you a unit you can't comfortably afford.
How are you different from a standard property agent?
A letting agent finds you a tenant. An R2R operator runs the unit. We're the latter — we source the unit, sign the head-lease ourselves (or alongside you), furnish it to short-let spec, and either hand it to you or operate it on your behalf. We're paid by the operating margin, not by a finder's fee.
